At MedicalSalesSupply.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.
1. Return Eligibility
- 30-Day Return Window: You have 30 days from the date of receipt of your item to request a return.
- Condition of Items: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The item must also be in the original packaging.
2. Return Process
- Request a Return: To initiate a return, please contact our customer service team at [email protected] or 844-211-2670 within 30 days of receiving your item. Provide your order number, item(s) to be returned, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Shipping the Return:
- Seller Error or Defective Items: If the return is due to an error on our part (wrong item shipped, defective product), we will provide a prepaid return shipping label.
- Buyer’s Remorse or Wrong Item Ordered: If the return is due to buyer’s remorse or ordering the wrong item, you will be responsible for the return shipping costs.
3. Refunds
- Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item is unused, unopened, and in its original condition, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used items
- Items not in their original condition or packaging
- Perishable goods, hazardous materials, or items with limited shelf life